FREQUENTLY ASKED QUESTIONS (FAQ)

1. Do you sell tobacco?
No, we only sell smoking accessories. We do not sell tobacco products.

2. How can I place an order?
Simply browse our website (Gong Bong), add your desired items to the cart, and proceed to checkout. Follow the easy steps to complete your purchase. We also provide guaranteed secure checkout.

3. How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order.

4. What payment methods do you accept?
We accept a variety of payment methods, including credit cards, debit cards, Paypal, Apple pay & Google pay. Your check out will be 100% guaranteed secure.

5. Do you ship internationally?
Currently, we only ship within Australia. Stay tuned for updates as we expand our shipping options.

6. Can I return or exchange my order?
Yes, we offer returns and exchanges on unused products. Please check our Returns & Exchanges page for more details on how to process returns.

7. How can I contact customer support?
You can contact us via live chat from the website. Also you can contact our customer support team by email at contact@gongbong.com.au, or use our contact form on the website. We aim to respond to all inquiries within 1-2 business days.

8. How can I get updates on new products and offers?
You can sign up for our newsletter to receive updates on new products, promotions, and exclusive offers.

FAQ

If you need help with something else, get in touch with us.

Shipping

Free Shipping : Enjoy free shipping on all orders over $99

Shipping Policy :

We offer a flat shipping fee for all orders within Australia. We charge $5 for letters or small flat products all over Australia. Standard shipping is through Australia Post, and for regular shipping and any medium-large shipping. We charge 

  • $13.99 For Standard Shipping and
  • $17.99 For Express Shipping

Breakage

We know that glass and plastic bongs are fragile things that need to be handled with care at Gong Bong. The goal of our Breakage Policy is to make it clear how we handle problems related to breaking, so that our customers are aware of what to do and can get help if their goods get damaged.

Although they look good and serve a purpose, they are easily broken because they are fragile. It is important to remember that things can break while being shipped, handled, or used normally. Because of this, we've come up with the following rules for dealing with breakage:

  • Inspection Upon Receipt
  • Reporting Breakage
  • Return of Damaged Items
  • Replacement or Refund
  • Limitations
  • Customer Responsibility

For a full breakdown of the above rules, please visit our Breakage Policy page.

Track my order

Once your order has been shipped, you will receive a tracking number to follow your parcel’s journey.

Payment safe

  • Payment Methods: We accept payments through credit cards, PayPal, and other secure payment methods as listed at checkout.
  • Security: All payments are processed using secure payment gateways to ensure the safety of your information.