Shipping policy

This Shipping Policy outlines the procedures, rules, and information regarding the shipment of products purchased from our website. By placing an order, you agree to the terms outlined in this policy.

Shipping Locations

  • We ship to all locations within Australia.
  • International shipping is available to select countries. Please check during checkout for availability.

Shipping Methods

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Express Shipping: Estimated delivery within 1-3 business days.
  • All shipments are processed through reputable carriers.

Shipping Costs

  • Standard Shipping: A flat rate of AUD 10 for orders under AUD 99; free for orders over AUD 99.
  • Express Shipping: A flat rate of AUD 20, regardless of order size.

Order Processing

  • Orders are processed within 2 business days after payment confirmation.
  • You will receive an email confirmation once your order has been shipped, including tracking information.

Tracking Your Order

  • Customers can track their orders using the tracking number provided in the shipping confirmation email.

Delivery Times

  • While we strive to meet estimated delivery times, please note that these are not guaranteed and may be affected by factors such as weather conditions or carrier delays.

Customs, Duties, and Taxes (for International Orders)

  • For international shipments, customers are responsible for any customs duties and taxes imposed by their country upon arrival.

Missing or Lost Packages

  • If your package is missing or lost, please contact us within 14 days of the estimated delivery date. We will assist you in locating your package.

Damaged Goods

  • In the event that your order arrives damaged, please contact us immediately with photographic evidence of the damage. We will work with you to resolve the issue promptly.

Legal Compliance

  • All shipments comply with Australian laws regarding the sale and distribution of smoking accessories. Customers must be at least 18 years old to purchase products from our website.

Changes to Policy

  • We reserve the right to update this shipping policy at any time. Changes will be communicated through our website.

Contact Information

For any inquiries regarding shipping, please contact us at [insert email address] or call [insert phone number]. This policy ensures compliance with Australian regulations while providing clear information to customers about their shipping options and responsibilities.