REFUND POLICY
Gong Bong Pty Ltd wants to give our customers the best goods and services possible. For a hassle-free experience, we offer the following return policy in case you are not happy with your buy.
1. Eligibility for Refunds
- Refunds are available only for items that are faulty, damaged, or incorrect upon delivery.
- To be eligible for a refund, you must notify us within 14 days of receiving your order. After this period, we cannot offer a refund.
- Items must be returned in their original, unused condition, including packaging, tags, and accessories.
2. Refund Process
- To request a refund, please contact our customer support at contact@gongbong.com.au with your order number, a description of the issue, and photos if applicable.
- Once we receive your request, we will assess the situation and provide further instructions.
- Refunds will be issued to the original payment method within 7-10 business days after we have processed the return.
3. Non-Refundable Items
- Sale items: Only regular-priced items can be refunded. Sale items are non-refundable.
- Perishable goods: Any products that are perishable or hygiene-related (such as personal items) are non-refundable unless damaged or faulty.
4. Return Shipping
- You are responsible for the return shipping costs unless the product is defective or incorrect.
- We recommend using a tracked and insured shipping service for returns, as we cannot guarantee that we will receive your returned item.
